Archive for the ‘Trust’ Category« Older Entries |
February 1, 2011 • By Kelly Merrick, Social Media Mentor
I’m frustrated and angry with my doctor’s office at the moment. I’ve been trying to get some clarification on the cost of a procedure I’m scheduled for, and they’re not being helpful. At all. I’ve become more confused with each conversation.
Like most people, I feel better once I express my feelings of frustration with others. It’s a way to get validation and then move on. And in the days before the Internet, we simply told a few friends why we were angry and, while they may have told a few more people, it only reached a handful of people.
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