Archive for the ‘Strategies’ Category
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April 5, 2012 • By Jean Kelso Sandlin, EdD, Senior Strategist
flickr: Mike Licht, NotionsCapital.com
For years, one of our hospital clients asked us to write a patient-friendly article about their patient satisfaction reports so they could publish it in their community magazine.
Year after year, I searched the reports for a new angle so the article would not read like the prior year’s article. However, the truth was, except for the years when the hospital was undergoing construction or unveiling new construction, the reports were similar. Patients usually felt they waited too long in emergency rooms, the food could always be better and the doctors were good, but the nursing staff was great.
When the nursing care was perceived as good, patients were happy and their satisfaction survey reflected that. When they perceived the nursing care as not good, overall satisfaction scores suffered. The most common types of comments on those satisfaction surveys…you guessed it…gushing about nurses. Patients love them. Patients even remembered the names of their nurses when they wrote about them in their survey comments. (more…)
Posted in Blogging, HIPAA, Social Media, Strategies | 2 Comments »
Open Access: A Budget-Friendly Tactic to Build Hospital Social Media Content and Credibility
March 21, 2012 • By Jean Kelso Sandlin, EdD, Senior Strategist
New health-related research can stir up a frenzy of interest on social media platforms (think of how recently antioxidants or probiotics entered the general public’s vocabulary). When a new finding is reported, social media platforms buzz and hospitals often field calls from reporters seeking physician experts to comment on the latest findings.
Although there are many attributes of social media, one drawback is the difficulty in assessing the credibility of health information due, in part, to the vast amount available on the web.
The public is hungry for credible sources of health information. Using Open Access resources is a cost-effective way to locate new health-related information and use it to engage communities and build your hospital’s reputation as a credible go-to social media source. (more…)
Tags: Creative Commons Attribution, David Hill, Open Access, Open Access Map, Scholarly Information Sourcebook, scientific journals, Sharon Terry
Posted in Blogging, Content, Facebook, Information, Patients, Physicians, Social Media, Strategies, Twitter | 3 Comments »
A Lesson From My Social Media Sabbatical: Extend the Lifespan of Your Blog Posts
March 14, 2012 • By Jean Kelso Sandlin, EdD, Senior Strategist
Last month, I took a “social media sabbatical” for nearly the entire month. I was defending my dissertation and needed the extra time to finish the written document and study for the defense with no distractions.
It was when I was absent from social media conversations that I learned an important lesson. The old adage “content is king” is still valid.
A few weeks before I “went dark,” I wrote a blog post on Pinterest, a new social media curation tool. It turned out to be one of the most read posts I’ve ever written. Even now, 12 weeks later, I get a few requests for Pinterest invites from that post each week. Here’s my take on why it was a success (but I’d loved to hear from some of you who read it to see if I’ve missed something). Consider applying these five concepts to your next hospital blog to help lengthen the lifespan of your post. (more…)
Tags: Mashable, Pinterest, Tech Crunch, The Daily Digi, Trendistic, Trendsmap, Tweetstats
Posted in Blogging, Generous, Sharing, Social Media, Strategies | 3 Comments »
Trust me. Hospitals should adopt social media.
February 1, 2012 • By Jean Kelso Sandlin, EdD, Senior Strategist
flickr: ciron810
Brace yourself for yet another defense of social media. Once your C-Suite supervisors hear about the McDonald’s social media Mcfailure, you’ll be dusting off the presentation and seeking out new ammunition for yet another attempt at convincing them that this new media is here to stay and that your hospital needs to adopt it.
Lucky for us, Edelman is helping us reload with their just released Trust Barometer for 2012. The report shows a 75% increase in the public’s trust of social media, as well as other key findings that are useful as you integrate social media into your hospital’s marketing efforts. (more…)
Tags: Edelman, Jay Osterholm, Jeff Roberts, McDonalds, McFailure, Trust Barometer for 2012
Posted in Social Media, Strategies, Surveys, Trust, Twitter | 2 Comments »
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How One Children’s Hospital Used Social Media to Deal with the Unthinkable
February 22, 2012 • By Dan Hinmon, Principal
flickr: Vectorportal.com.
Last Friday, February 17, highly-respected Doernbecher Children’s Hospital in Portland, Oregon, called a news conference to address the unthinkable.
A male nurse in the hospital’s pediatric intensive care unit had been charged with downloading and distributing child pornography.
Doernbecher did all the right things. They issued a news release, held a news conference, posted Frequently Asked Questions regarding the case on their website, set up a telephone hotline for anyone who had questions and mailed 10,000 letters to families whose children had been treated at the hospital during the time the nurse was employed. (more…)
Tags: child pornography, Doernbecher Children's Hospital, male nurse, OHSU, pediatric, PICU, Portland Oregon
Posted in Community, Conversation, Facebook, Listening, Negative Comments, Patients, Social Media, Strategies, Twitter, Uncategorized | 4 Comments »