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7 Core Values at the Heart of Successful Social Media


Listen to understand.


Have a conversation.


Inform and educate.


Simplify.


Be generous.


Be real.


Trust your community.


Archive for October, 2012

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Humanize Your Hospital By Blogging

Note: Following is my contribution to a new book, Bringing the Social Media #Revolution to Health Care, published by the Mayo Clinic Center for Social Media. The book is a compilation of essays by 30 thought-leaders and hands-on participants in health care social media. Buy it on Amazon.

In Search of Excellence author and renowned business consultant Tom Peters says, “No single thing in the last fifteen years professionally has been more important to my life than blogging. It has changed my life. It has changed my perspective. It has changed my emotional outlook. And it’s the best marketing tool by an order of magnitude I have ever had.”

Despite that ringing endorsement, of the 1,501 hospitals engaged in social media, only 149 host blogs, according to the Health Care Social Media List. All those other hospitals are missing out on a huge opportunity. (more…)

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Hospitals: Seven Essential Steps to Building Online Patient Communities

In the new world of health care reform, where hospitals will focus more on collaboration than competition and wellness rather than sickness, online communities can play a powerful role in preventing and managing illnesses.

I’m not an expert in online communities, so I’m grateful for people who are.

One of my favorites is Richard Millington, an online community consultant who helps companies develop successful online communities. He publishes a great how-to blog at www.feverbee.com. Although he does not specialize in health care, his principles have a direct application.

A year ago I interviewed Richard for this blog. Based on that interview and ideas from his blog posts, here are seven essential steps to building successful online communities. (more…)

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Posted in Community, Content, Internet, Listening, Negative Comments, Online Communities, Social Media, Strategies | No Comments »


This Book’s For You

If you are new to health care social media and wonder why to even get involved, this book’s for you.

If you are involved with health care social media and want inspiration, this book’s for you.

If you need to make a case for health care social media to your organization, this book’s for you.

The book is Bringing the Social Media Revolution to Health Care, and it’s just been released by Mayo Clinic Center for Social Media. It’s a series of essays written by 30 thought leaders in health care social media. I’m fortunate enough to be one of the contributors. (more…)

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Posted in Social Media, Strategies | 2 Comments »


The Power of Blogging at Mayo Clinic’s Social Media Residency

I’m sitting in a room with 60 Social Media Residency students at the Mayo Clinic entering blog posts as part of our residency homework.

Yesterday I spoke to the group about social media strategy, and, although my friend Chris Boyer says I sound a lot like beloved Chicago baseball announcer Harry Caray (still trying to figure out whether or not that’s a compliment), it went well. Along with Reed Smith, a handful of us are social media chiefs, providing some mentoring moments for the residents.

Thankful for the leadership of Lee Aase

The Mayo Clinic Center for Social Media is a pioneer in health care social media, and I am grateful for the leadership of Lee Aase and his entire team who are working hard to model social media adoption with a constant focus on quality patient care. (more…)

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Posted in Blogging, Social Media, Strategies | No Comments »


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