This past week I landed in Washington, D.C. the day the earthquake struck and I left the day Hurricane Irene arrived.
Being in a major city sandwiched between two natural disasters helped me reflect on the importance of coordinated social media efforts for hospitals during natural disasters and gave me a renewed sense of empathy for both patients and family members.
I was in D.C. because I was taking my daughter to her first year of college when I was forced to leave early due to flight cancellations caused by the impending hurricane. Even though I wasn’t in D.C. for healthcare reasons, I felt like my experience paralleled the concerns of patients and their families. Read more